Sales Estimator - Trainee

Location: Oldbury 

FireGlass ist Marktführer für Brandschutzglas und legt größten Wert auf exzellenten Kundenservice, der alle Kundenbedürfnisse in einem sich ständig wandelnden Markt erfüllt. Als Teil der Dachmarke Saverto und mehr als 120 Mitarbeitenden an länderübergreifenden Standorten, stehen wir für Innovation, Präzision und höchste Qualitätsstandards in der Herstellung, Lieferung und Verarbeitung von Spezialglaslösungen. 

• Preparing accurate and timely quotations for customers and saving all quotation documents to the appropriate customer folder within the cloud-based IMS.

• Presenting prepared quotations professionally and ensuring all written communication is recorded and maintained accurately within the relevant customer folder on the IMS.

• Logging and tracking quotations using G Track software and carrying out follow-up courtesy calls to support the sales process and improve conversion opportunities.

• Liaising closely with the sales team to monitor quotations through to conclusion and support a smooth and professional customer journey.

• Working alongside the Sales Representative to follow up customer enquiries when required and provide responsive, high-quality service.

• Developing knowledge of glass processing products, specifications, and customer requirements in order to produce accurate estimates and build confidence in the role.

Full training will be provided in all relevant software programmes, internal systems, and estimating procedures.

Reporting requirements and further details of the role will be discussed at interview.

Salary will be confirmed upon application.

• Good IT skills, including Microsoft Office.
• Ability to analyse and record data accurately.
• Strong customer service skills.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness to learn new systems and processes.
• Awareness of equality and professionalism in the workplace.
• Ability to organise workload and manage multiple tasks. 
• Willingness to learn about glass products, estimating and internal systems. 
• Strong attention to detail and accuracy.