Sales Estimator

Location: Oldbury 

FireGlass ist Marktführer für Brandschutzglas und legt größten Wert auf exzellenten Kundenservice, der alle Kundenbedürfnisse in einem sich ständig wandelnden Markt erfüllt. Als Teil der Dachmarke Saverto und mehr als 120 Mitarbeitenden an länderübergreifenden Standorten, stehen wir für Innovation, Präzision und höchste Qualitätsstandards in der Herstellung, Lieferung und Verarbeitung von Spezialglaslösungen. 

1. To collate all details to successfully submit a relevant and accurate quotation to our customers within 24 – 48 hours from receipt of their enquiry.
2. To check the suitability and application of the product that the customer has specified and offer a more suitable product to achieve the same result.
3. To calculate costs by referring to existing customer price lists whilst achieving satisfactory margins.
4. To raise an accurate quotation using our order processing/estimating package “G-Trak” and record all relevant information within CRM.
5. To log and track all quotations and carry out a “follow up courtesy call” in line with company Estimators Procedures. Liaise with sales team to follow quotation to its conclusion.
6. To work closely with the Sales Representative in identifying new prospects and customers and recording contact and progress on our CRM system.
7. Maintaining adequate records, keeping an up to date filing system for all quotations, in line with company Estimators procedures.
8. Operate a variety of standard office machines, including pc, a variety of computer software including Microsoft Office, phone, fax and photocopying machine.
9. Maintains customer confidence and protects operations by keeping information confidential at all times.
10. Contributes to team efforts by helping and assisting work colleagues to achieve goals.
11. Sending standard letters and reports as an when required.
12. Establish and maintain effective working relationships with co-workers, supervisors and customers.
13. Pursue personal development of skills and knowledge necessary for the effective performance of the role.
14. Undertake any other duties commensurate to the role as and when required.

1. Demonstrate a broad knowledge of fire glass products, techniques, rules and regulations; use this knowledge to drive sales.

2. Able to identify current and prospective sales opportunities, and managing relationships with existing and new customers.

3. A sound knowledge of the principles and practices of sales, with an ability to open, negotiate and close a sale.

4. Excellent interpersonal skills with exceptional influencing and negotiation skills.

5. Ability to exercise initiative and independence when carrying out this role, whilst also working effectively as part of a team to meet tight deadlines and agreed targets.

6. Demonstrate sound I.T skills including a working knowledge of Microsoft Office packages.

7. An ability to analyse, record and report data efficiently and accurately.

8. Knowledge of producing management information and report writing.

9. Ability to provide exceptional customer service/care.

10. Knowledge of contributing to/developing business plans which align to company goals.

11. An awareness of, and commitment to, equality of opportunity

12. Demonstrate an understanding of equalities in the workplace.

13. Experience: specify type, level and qualitative (not quantitative required); if any.

14. Extensive experience of working within a sales and customer account management role.

15. Qualification: specify type and level required (including equivalents); if any.