Administrative Assistant (All Genders)

Location: Oldbury 

FireGlass ist Marktführer für Brandschutzglas und legt größten Wert auf exzellenten Kundenservice, der alle Kundenbedürfnisse in einem sich ständig wandelnden Markt erfüllt. Als Teil der Dachmarke Saverto und mehr als 120 Mitarbeitenden an länderübergreifenden Standorten, stehen wir für Innovation, Präzision und höchste Qualitätsstandards in der Herstellung, Lieferung und Verarbeitung von Spezialglaslösungen. 

• Prepare and sort documents/data sheets for the purpose of data entry.

• Establish entry priorities by maintaining understanding of what data needs to be entered first.

• Ensure the data recorded is entered onto the specific database completely and accurately.

• Verify completed work for accuracy and make any required changes immediately.

• Maintaining adequate records, keeping an up to date filing system.

• Operate a variety of standard office machines, including pc, a variety of computer software including Microsoft Office, phone, fax and photocopying machine.

• Communicate verbally and in writing with customers/suppliers and relevant staff as necessary.

• Maintains customer confidence and protects operations by keeping information confidential at all times.

• Contributes to team effort by accomplishing related results as needed.

• Sending standard emails and reports

• Answer resolve and direct customer and internal calls to relevant department.

• Assisting the team in sales calls and quotation follow ups.

• Establish and maintain effective working relationships with co-workers, supervisors and customers.

• Pursue personal development of skills and knowledge necessary for the effective performance of the role.

• Undertake any other duties commensurate with the role as and when required. This job description sets out a summary of the key features of the role. It is not intended to be exhaustive and will be reviewed periodically to ensure it remains appropriate for the role.

• To undertake the role of Admin Assistant you will need:

• Good telephone and keyboard skills.

• Ability to use common office computer programs (good computer skills).

• Basic knowledge of word processing, spread-sheets and databases.

• Ability to analyse and record data efficiently and accurately.

• Understanding of data confidentiality issues.

• Ability to prioritise workload and manage multiple activities / deadlines.

• Ability to interpret instructions and then implement them.

• Ability to work in a busy office environment.

• Excellent interpersonal skills, ability to communicate effectively both orally and in writing with colleagues and customers.

• Professional etiquette.

• Awareness of, and commitment to, equality in the workplace.

• Ability to work quickly and accurately, and pay attention to detail.

• Excellent customer service skills.

• An awareness of health and safety issues.

• An organised approach and excellent time management skills.

• Ability to work well as part of a team.

• A good level of English spelling and grammar.

• Good numeracy skills.

• Ability to use your own initiative.

• Experience and Qualifications

• No formal experience or qualifications are needed for this role although a good standard of general education is required and GCSEs or equivalent in English and Maths.

• Experience in general office administration is also desirable but not essential as there will be an opportunity to ‘train on the job’ through an apprenticeship.